Data Privacy Statement
Issued: April 2023

1. General information

1.1 This Data Privacy Statement applies to data we collect about you on the
  • accessing or visiting of the website
  • using of the services listed under section 3
  • participating in contests, polls, raffles
  • entering, processing and performing of contractual relationships

1.2 Controller:
1.2.1 The website is an offer of Tanos GmbH in Illertissen, Germany (hereinafter referred to as TANOS). The controller for the processing of data in connection with the applications listed in this Data Privacy Statement is: 

Tanos GmbH
Pionierstrasse 1
89257 Illertissen, Germany
Telephone number: +49 7303/ 165 302 00
E-mail: info@tanos.de

1.2.2 You can reach our data protection office under datenschutz@tts-company.com.

1.3 The data is collected and processed by TANOS and its affiliated companies [in particular TTS Tooltechnic Systems AG & Co. KG and the companies mentioned at http://subsidiaries.festool.com] and is used only for the fulfilment of the respective business purpose. The data will only be passed on to third parties if this is necessary for the fulfilment of the respective business purpose.
Further information on the individual purposes can be found in the supplementary information.

2. How is your personal data processed?

2.1 General information on the purposes of processing
We basically only collect, store and process your personal data in order to fulfil a contractual obligation towards you or if you have given us your consent. However, we also use your data to comply with procedures and/or legal provisions that affect us, insofar as this is necessary to protect our own interests or the legitimate interests of others or to assert, protect or exercise our rights or defend ourselves against claims.

2.2 Data, which you share with us
2.2.1: You can normally use our website without directly providing us with personal information. For some services, such as our newsletter service or the online shop, we will request personal information from you.
This includes, among other things, your name or your e-mail address in order to process the respective service quickly and in a user-friendly way or to be able to offer the service at all. Detailed information on all services offered on our homepage can be found below under point 3 of this data protection declaration.

2.2.2: The collection and processing of personal data is particularly necessary for entering into, processing and handling contractual relationships, so that we can fulfil our contractual obligations. This includes your first and last name, your address and e-mail address as well as a telephone number. You can find out more about this in the supplementary information.

2.3 Data that we automatically receive through your use of our online services

Some data is already generated when you visit our homepage.

2.3.1 Log data
The automatically generated data includes the log data of the web server. We activate this logging only to ensure stability and security and, in exceptional cases, to investigate support cases (legal basis Art. 6 para. 1 lit f GDPR). Each data record consists of:
  • Date and time of the request
  • Client and server IP address, port and protocol status
  • The name of the called file or page and the length of the request
  • Login information for the appropriate web service, if you log in with a user account
  • Browser type and referrer (last called page of the client)
This data is evaluated anonymously for technical purposes only. Statistical evaluations are not performed.

2.3.2 Cookies
Cookies are small files that contain a string of characters in which certain information is stored in an open or encrypted form. Cookies are sent from the server to your computer and stored there. They are first used to identify the computer from which a website has been accessed. If you log on to a website, cookies are used to notify the server that you are logged on and to check the authorisations to access the page. Each cookie has an expiration date from which it is no longer valid. Cookies allow the path of a user to be tracked across different pages of the homepage and also across different websites. With the help of cookies, communication between our server and your computer can be improved and thus the use of a website can be made more comfortable. The legal basis is Art. 6 para. 1 letter f GDPR. Cookies may not only originate from the operator of the website, but also from third party providers. Most of the cookies we use are so-called “session cookies”. They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognise your browser the next time you visit our website. You have the option of using your browser to display the cookies present on your computer, to delete the existing cookies or to set up the configuration in such a way that not all or no more cookies are stored. Please note that some functions do not work or do not work properly if you deactivate the setting of cookies.

2.3.3 Analysis of website use Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA), Google in short. Google Analytics uses text files, so-called cookies. The cookies are stored on your computer and generate information about your use of our website.
This information is transmitted to a Google server in the USA for storage. IP anonymisation is activated on this website, i.e. your IP address will be shortened by Google within Member States of the European Union or in other signatory states to the Agreement on the European Economic Area before being transmitted. The full IP address is only transmitted to a Google server in the USA in exceptional cases and shortened there. For the exceptional cases in which personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. The legal basis for the use of Google Analytics is Art. 6 para. 1 sentence 1 lit. f GDPR.
Google uses the information generated to use this information for TANOS evaluations and reports on the use and activities on the website and to provide other services for TANOS in connection with the use of the website and the Internet. These are in particular functions to display advertisement, such as Google Analytics reports on performance by demographic characteristics and interests. Google's demographic and interest performance analytics reports use information and visitor data from third parties (such as age, gender and interests) obtained through interest-based advertising by Google. Google will also transmit this information to third parties, if applicable, provided that this is required by law or if third parties process this data on behalf of Google.
The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. You can prevent the use and storage of cookies by adjusting your browser software accordingly. However, we expressly point out that in this case you may not be able to use all functions of this website to their full extent.
You may also prevent Google from collecting data generated by the cookie and relating to your use of the website (including your IP address) and processing of this data by Google. To do this, you must download and install the browser plug-in available under the following link: Browser add-on to disable Google Analytics
For browsers on mobile devices or as an alternative to the browser add-on, please click this link to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie is stored on your device. If you delete your cookies, you must click this link again. For more information about Google's policies, please visit www.google.com/policies/privacy/

2.3.4 Remarketing Google Tag Manager
This website uses the Google Tag Manager of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Google Tag Manager is used to manage website tags (identifiers) through an interface. The legal basis for the processing of your data is Art. 6 para. 1 sentence 1 lit. f GDPR. By using the Google Tag Manager, no cookies are set and no personal data is collected. The tool triggers other tags, which in turn may collect data. Google Tag Manager does not access this data. If deactivation has been made at the domain or cookie level, it will remain in effect for all tracking tags implemented with Google Tag Manager. Google AdWords and Google Analytics Remarketing
This website uses the function of Google Analytics in connection with Google AdWords Remarketing of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) The Google AdWords remarketing technology enables us to reach users who have already visited our website and are interested in our offer through targeted advertising on the pages of the Google Partner Network. For this purpose, a cookie is set when visiting our site in order to recognise the user when visiting a page of our advertising partners. Furthermore, user behaviour can be analysed and then used for targeted product recommendations and interest-based advertising. The data stored in the cookie is not combined with other personal data to create user profiles. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. The legal basis for the processing of your data is Art. 6 para. 1 sentence 1 lit. f GDPR.
You can disable Google's use of cookies by visiting www.google.com/privacy/ads and clicking the “opt-out” button. Alternatively, you can disable the use of cookies by third parties by visiting the opt-out page of the Network Advertising Initiative at www.networkadvertising.org/managing/opt_out.asp.
However, we would like to point out that in this case you may not be able to use all functions of this website to their full extent.
Further information on Google's terms and conditions can be found at www.google.com/policies/privacy/. Google Conversion-Tracking
In the context of Google AdWords we use the so-called conversion tracking. When you click on an ad taken out by Google, a cookie is set for conversion tracking. Cookies are small text files that the Internet browser places on the user's computer. These cookies expire after 30 days and are not used to personally identify users. If the user visits certain pages of this website and the cookie has not yet expired, Google and ourselfes can recognise that the user has clicked on the ad and has been redirected to this page.
Each Google AdWords customer receives a different cookie. Cookies cannot be tracked through the websites of AdWords customers. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers see the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they will not receive any information that personally identifies users. If you do not wish to participate in tracking, you can object to this use by easily deactivating the Google Conversion Tracking cookie via your Internet browser under User Settings. You will then not be included in the conversion tracking statistics. Conversion cookies are stored on the basis of Art. 6 para. 1 lit. f GDPR.
For more information on Google AdWords and Google Conversion Tracking, please see Google's privacy policy: https://www.google.de/policies/privacy/.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, to exclude the acceptance of cookies for specific cases or in general, and to activate the automatic deletion of cookies when closing the browser. When cookies are deactivated, the functionality of this website may be limited. Google reCAPTCHA
We use “Google reCAPTCHA” (below referred to as “reCAPTCHA”) on our websites. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
With reCAPTCHA, it should be checked whether the data entry on our websites (e.g. in a contact form) is done by a human being or by an automated program. For this purpose reCAPTCHA analyses the behaviour of the website visitor on the basis different characteristics. This analysis starts automatically as soon as the website visitor enters the website. For analysis reCAPTCHA evaluates various information (e.g. IP address, time the website visitor stays on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google.
The reCAPTCHA analyses run completely in the background. Visitors to the website are not informed that an analysis is taking place. Data processing is carried out on the basis of Art. 6 para. 1 lit. f DSGVO.
Further information about Google reCAPTCHA and Google's privacy policy can be found at: https://www.google.com/intl/de/policies/privacy/ and https://www.google.com/recaptcha/intro/android.html. Facebook Remarketing / Retargeting
This website uses remarketing tags, such as Facebook Pixel from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. The remarketing tags establish a direct connection between the Facebook server and the user's browser when visiting our website. This will transmit to the Facebook server which of our websites the user has visited with his IP address. This information is available to us for use when displaying Facebook Ads. This allows the effectiveness of Facebook advertisements to be evaluated for statistical and market research purposes and future advertising measures to be optimised. Facebook assigns this information to the user’s personal Facebook account. We expressly point out that we are not aware of the content of the transmitted data or its use by Facebook. The collected data is anonymous to us, and we cannot draw any conclusions about the identity of the users. For more information about Facebook's collection and use of the data, your rights and ways to protect your privacy, please see Facebook's privacy policy at www.facebook.com/about/privacy/. If you do not want Facebook to associate the collected information directly with your Facebook account, you can deactivate the remarketing function “Custom Audiences” here. To do this, you must be logged in to Facebook. The legal basis for the processing of your data is Art. 6 para. 1 sentence 1 lit. f GDPR.
2.3.5 Social media plug-ins
Our website also uses programs (plug-ins) from the following social networks:
  • Facebook
  • YouTube
  • Instagram
  • Vimeo.
These are offers from the U.S. companies:
Facebook Inc. (1601 p. California Ave, Palo Alto, CA 94304, USA),
Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA),
Instagram Inc. (1601 Willow Road, Menlo Park, CA 94025, USA), and
Vimeo Inc. (555 West 18th Street, New York, New York 10011, USA).

The plug-ins are indicated on our website by the logos of the respective companies or e.g. the addition “Like” and/or “Recommend”. When you visit a website on our Internet site that contains such a plug-in, your browser establishes a direct connection to the servers of the respective company, which in turn transmits the content of the plug-in to your browser and integrates it into the displayed website. This will forward the information that you have visited our website to such companies. We have no influence on the data collected and on data processing, nor are we aware of the full extent of data collection, the purposes of processing or the storage periods. We also have no information on the deletion of the data collected by the plug-in provider. The plug-in provider stores the data collected about you as user profiles and uses these for the purposes of advertising, market research and/or demand-oriented design of its website. Such an evaluation takes place in particular (also for users who are not logged in) for the representation of advertisement tailored to suit a market need and in order to inform other users of the social network about your activities on our website. You have a right of objection to the creation of these user profiles, and you need to contact the respective plug-in provider to exercise this right. Through the plug-ins we offer you the possibility to interact with social networks and other users, so that we can improve our offer and make it more interesting for you as a user. The legal basis for the use of the plug-ins is Art. 6 para. 1 sentence 1 lit. f GDPR. If you are logged in to these companies via your personal user account during your visit to our website, they can assign the website visit to this account. By interacting with plug-ins, e.g. by clicking the "Like" button or leaving a comment, this information is transmitted directly to these companies and stored there.
If you visit one of our pages equipped with a Vimeo plugin, a connection to the Vimeo servers is established. The Vimeo server will be informed which of our pages you have visited. Vimeo also obtains your IP address. This also applies if you are not logged in to Vimeo or do not have an account with Vimeo. The information collected by Vimeo is transmitted to the Vimeo server in the USA. If you are logged in to your Vimeo account, you allow Vimeo to associate your surfing behaviour directly with your personal profile. You can prevent this by logging out of your Vimeo account.
For more information on the handling of user data, please refer to Vimeo's privacy policy at: https://vimeo.com/privacy
If you wish to prevent such data transmission, you must log out of your account before visiting our website. The purpose and scope of the data collection by these companies as well as the further processing and use of your data there and your rights and setting options for the protection of your privacy can be found in the Data Privacy Statements provided by:

2.3.6 Google Web Fonts
This site uses so-called web fonts provided by Google to uniformly display fonts. When you call up a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. To do this, the browser you are using must connect to Google's servers. This gives Google knowledge that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.
If your browser does not support web fonts, a default font is used by your computer. Further information about Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy: https://www.google.com/policies/privacy/.

3. Individual online services

3.1Contact form

On our website we offer you the possibility to contact us via a contact form to answer your individual questions. In any case, we need your first and last name as well as your e-mail address and information so that we can contact you. If you give us your telephone number or address, we will gladly call you back to answer your question or contact you in writing. The legal basis for the processing of your data is Art. 6 para. 1 sentence 1 lit. b GDPR.

3.2 Request information
On our website we offer you the possibility to request information material about our products via a form. In any case we need your first and last name, your postal address as well as your e-mail address and a telephone number. The legal basis for the processing of your data is Art. 6 para. 1 sentence 1 lit. b GDPR.

3.3 Newsletter
We enable you to stay in contact with us via our newsletter. We use your title and your name to address you personally in the newsletter and we use your e-mail address to send you information on the topics you are interested in. The legal basis according to Art. 6 para. 1 sentence 1 lit. a GDPR is your consent. To ensure that no other person has registered you for the subscription of the newsletter and that you do not receive any unsolicited e-mails, you will receive a confirmation e-mail to the e-mail address you provided. To activate the subscription, click on the link contained in the e-mail. After your confirmation we will save your data for the purpose of sending you the newsletter (legal basis is Art. 6 para. 1 sentence 1 lit. a GDPR).
You can revoke your consent to receive the newsletter at any time and unsubscribe from the newsletter. You can declare your revocation by clicking on the link provided in each newsletter e-mail or by sending an e-mail to info@tanos.de.
When using the newsletter, the user behaviour is evaluated in an anonymous form without any reference to a specific person being established. This includes:
  • Mailings sent and delivered
  • Openings (measured / invisible / total)
  • Clicks and openings by terminal devices
  • Clicks, openings and delivery over time
  • Bounces (e-mail is undeliverable)
  • Cancellations.

3.4 TANOS idea tool

You can use our TANOS Idea Tool to submit your idea for the improvement of our products. You can use our form to submit your idea. We need your contact details and the details of your idea. The special provisions of the confidentiality declaration available there shall apply. The legal basis for the processing of your data is Art. 6 para. 1 sentence 1 lit. b GDPR.

3.5 TANOS media centre

We provide product images and videos in our media centre. With the function “Recommend” we offer you the possibility to send a link to the corresponding picture or video via your own mail client.

3.6 TANOS online shop

You have the option of purchasing our products directly from TANOS at our online shop.

Purpose and legal basis of the processing:
We process your personal data to process your order (incl. invoice/payment, shipping or returns). The legal basis for the processing is the performance of a contract according to Art. 6 (1) lit. b) GDPR.

Categories of personal data:
Order form data (contact details, financial data, identifiers)

Categories of recipients:
Processors: email service providers, hosting providers, dispatch trackers, dispatch service providers
Controller: payment service providers, shipping service providers

Duration of storage:
Your data is processed
  • until the processing of your order has been completed
  • for the purpose of preserving evidence for the assertion, exercise or defence of legal claims for a period of 3 years from the end of the year in which you provided us with the data or until the end of any legal disputes
  • for a period of 6 or 10 years within the scope of statutory (commercial and tax) retention obligations

3.7 TANOS lettering tool

We offer you the possibility to individually label plug-in cards for your Systainer and have them printed subsequently. To do so, we need your name (first and last name), your address and e-mail address as well as a telephone number, bank details or credit card number. We use a service provider to process your order. The legal basis for the processing of your data is Art. 6 para. 1 lit. b GDPR or Art. 6 para. 1 lit. a GDPR.

3.8 TANOS dealer access

As a dealer you can register and get access to further information about the products as well as pictures and film material. For the registration we need your e-mail address. You must also enter a password to ensure that only you have access. As a dealer you will then be activated for access by TANOS. The legal basis for the processing of your data is Art. 6 para. 1 lit. a GDPR.

4. Which rights can you assert?

4.1 Right to object
  • You have the right to object to the processing of your personal data for direct marketing purposes at any time without giving reasons.
  • Please address your objection in writing to Tanos GmbH, Pionierstraße 1, 89257 Illertissen, Germany or by e-mail to: info@tanos.de. The revocation of the given consent is possible at any time. You can use the link contained in the newsletter or send it to us in writing.
  • When you unsubscribe from the newsletter, you can also remove individual newsletter topic areas under the “Newsletter” tab at any time, which corresponds to unsubscribing a newsletter. You will also find information on how to unsubscribe under each newsletter.
  • If we process your data to protect legitimate interests, you may object to such processing for reasons arising from your particular situation. We will then no longer process your personal data unless we can prove compelling reasons worthy of protection for the processing that outweigh your interests, rights and freedoms or if the processing serves to assert, exercise or defend legal claims.
We would like to draw your attention to the fact that in order to enter into and process contractual relationships, you must provide the personal and company-related data required for the establishment, execution and termination of the contractual relationship and the fulfilment of the associated contractual obligations or which we are legally required to collect. If you exercise your right of objection or do not provide us with this data, we will not be able to execute the contract with you.

4.2 Further rights

4.2.1 Right to access/information

You can request information from the Processor about your personal data which is stored.

4.2.2 Right to rectification, erasure

You may also request that your data be corrected or erased under certain circumstances.

4.2.3 Other rights

You may also have the right to restrict the processing of your data and to have the data you provide disclosed in a structured, common and machine-readable format.
You have the opportunity to complain to the data protection officer mentioned above or to the competent data protection supervisory authority.

5. Protection of your data

5.1 We take technical and organisational measures to protect your data from unauthorised access, unintentional modification, accidental loss or unlawful destruction. However, no electronic or physical transmission and storage is absolutely secure. Any transmission is therefore at your own risk.

5.2 In the context of this Data Privacy Statement, we want to inform you as quickly and comprehensibly as possible about the relevant topics. You will find additional information for the respective purposes of processing your data as well as explanations of the terms used by us on our website.
Do you have any further questions? Then please refer to the contact address provided in the supplementary information.

6. Amendment of the Data Privacy Statement

We reserve the right to amend this Data Privacy Statement at any time in compliance with the applicable data protection regulations.